Privacy Policy

Last updated: January 15, 2024

1. Introduction

CreditOps AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our credit decisioning platform.

2. Information We Collect

2.1 Information You Provide

  • Account registration information (name, email, company)
  • Contact information for demo requests
  • Payment and billing information
  • Communications with our support team

2.2 Information Collected Automatically

  • Log data (IP address, browser type, device information)
  • Usage data (features accessed, actions taken)
  • Cookies and similar tracking technologies

2.3 Customer Data

Our platform processes credit application data on behalf of our customers. This data is processed according to our Data Processing Agreement and applicable data protection laws.

3. How We Use Your Information

  • Provide and maintain our services
  • Process transactions and send related information
  • Send administrative information and updates
  • Respond to inquiries and provide customer support
  • Analyze usage to improve our platform
  • Comply with legal obligations

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Customer data is retained according to our Data Processing Agreement.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent

7. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@creditops.ai
Address: CreditOps AI, Privacy Team

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